Return & Exchange Policy
- All of our in-store purchases are final sale. We do this because we are a small small small shop and we want you to truly love the items.
- Full priced items purchased with a discount code or on promotion (for example, 20% off full price clothing) are final sale.
- No price adjustments will be provided on previous purchases and discount code cannot be combined with any other offers.
Final Sale Items:
- All items marked down from their original price on sale are final sale, without exception.
- Apothecary (skincare), personal fragrances, socks, and intimates are final sale without exception.
- Pre-loved items are final sale without exception.
- If you have any questions regarding a vintage item please e-mail firstname.lastname@example.org prior to purchase as these are items are not eligible for refund or store credit. Vintage items may have minor flaws due to the nature of being pre-loved items, and any flaws will always be noted in the garment's description. Some examples of minor flaws include and are not limited to; pilling, markings, discolorations, loose threading, and other signs of wear from the previous owner and age.
- Items received as gifts (without a receipt) are ineligible for return.
- Packages shipped internationally are not able to be returned unless discussed prior to purchase. Thank you for your understanding.
Online Store return shipping policy:
Online clothing purchases can be returned for a full refund on original form of payment if postmarked within 14 days of the purchase date. Customer is responsible for shipping and handling costs back to Above Snakes.
To begin an online return, please contact our team at email@example.com with your order number and reason for return, along with with tracking/confirmation for the package. Returned merchandise must be securely packaged up with all original tags, packaging, etc and include a note with your order number and email address.
A confirmation email will be sent to you as soon as your refund has been processed.
Orders are shipped within 48 hours of being received, and tracking IDs are emailed to customers when the order has been shipped. If an order is placed on a day we are not in the shop (Monday, Tuesday & Wednesday) the order will be shipped on the next in-shop business day, Thursday. If you have a question about the status of your order, please send us an email - firstname.lastname@example.org
We currently ship to the United States and Canada. If you have a special shipping request, please email us and we will work to accommodate your request. Please note that Above is not responsible for international custom fees, duties, tariffs. The customer is responsible for any additional charges for customs fees.
- Once an item has been shipped, Above Snakes is not responsible if the item is lost, stolen or damaged in transit. Above Snakes uses USPS & UPS shipping for most domestic orders.
- If a package is lost, stolen or damaged in shipment a claim needs to be filed with the shipping service provider used and not with Above Snakes. If a package shows that it has been delivered through the tracking number and the customer is unable to locate their package, Above Snakes is not responsible and will not issue a refund or store credit.
- Above Snakes cannot be held responsible for items lost or damaged while in transit. Once we receive your return, a member from our sales team will review your order. Upon approval, your refund will be issued in the form of the original method of payment minus shipping costs. Above Snakes is not responsible for return shipping costs.